Refund Policy

Shop Name: shilpomoy
Phone: 01731502001
Email: shilpomoylungi@gmail.com
Address: Shyamagati, Belkuchi, Sirajganj

At shilpomoy, customer satisfaction is our top priority. We always strive to provide you with the best quality products. However, if you are not completely satisfied with your purchase, we are here to help.

Returns

  • You may request a return within 3 days of receiving your product.

  • To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.

  • Certain items such as used or damaged products (not caused by our fault) are not eligible for return.

Refunds

  • Once we receive and inspect the returned product, we will notify you about the approval or rejection of your refund.

  • If approved, your refund will be processed, and the amount will be sent to your original payment method within 5–7 business days.

Exchanges

  • Products may be exchanged only if they are defective or damaged upon delivery.

  • If you need an exchange, please contact us immediately.

Shipping Costs

  • Return shipping costs will be the responsibility of the customer, unless the return is due to an error on our part (wrong item, defective product, etc.).

Contact Us

For any questions regarding returns or refunds, please contact us:
📞 01731502001
📧 shilpomoylungi@gmail.com
🏠 Shyamagati, Belkuchi, Sirajganj